My laptop crashed. After I restarted the laptop, everything was fine with it...except that I can't access the internet (from the laptop). It's not the modem or the internet connection itself, because I can access the internet from the desktop. And it's not the router, because I already tried "re-cycling" the power by shutting off the modem, shutting off the router, turning on the modem, turning on the router.

I called Dell, and they directed me to the Control Panel on the laptop, where they told me to double-click on 'Network Settings' (or something like that...can't remember exactly)..this made me get the "Error loading wzcdlg.dll..." message. Dell told me I'd have to reset the hard drive to factory settings.

I don't want to because this will wipe out all my photos, documents, and iTunes, right?

Is there any other solution other than resetting the hard drive?